Services

With years of industry experience, our team is fully trained and highly qualified to oversee and manage the entirety of a project, from design through to installation and completion, and beyond!

Whether you’re seeking to install a single screen or a bespoke video wall, we’re committed to providing an excellent level of service during the design, procurement, delivery, installation, commissioning and hand-over stages of all projects, and we continue to provide ongoing support throughout the lifetime of our products.

At UVS, no project is too complex. In the earliest stages, we like to sit down with our clients to discuss their expectations and requirements, before engaging in a collaborative process of designing, in order to set out a workable plan for the project.

No matter the location or setting of the installation, we provide an engineered solution, bespoke to your requirements and detailed at the quoting stage, so you’re never faced with any unexpected additional costs later down the line. For situations where direct wall mounting is not possible, we have a range of technical furniture available, meaning there is always an option for even the most complicated designs.

Each technician in our installation team has extensive experience in completing successful installations of AV displays, screens and video walls. From small applications to larger, more complex video wall designs, our team is confident in completing installations safely and efficiently.

All aspects of installation requirements are dealt with by the team, including detailed planning, site assessment, and the submission of any necessary health and safety documentation, as well as any documents required upon completion.

We continue to provide ongoing support to all of our clients for the lifetime of their investments, on an ad hoc basis or as part of the annual maintenance contract that we offer.

In signing up for our annual maintenance package, you can expect to receive telephone and remote IT support from our expert team whenever required, as well as two site visits per year, conducted by one of our highly experienced technicians, who will check the functionality of your hardware and software and carry out a thorough cleaning of the display system.

Telephone Support
Our engineers are available to provide technical support over the phone Monday to Friday, 9am – 5pm.

Remote IT Support
Looking to get the most out of your new display application? We can help!

Dedicated to our customers, we have invested in secure software which enables our team to connect with and log into your system remotely to help you with navigating the display, or to diagnose any faults that may have arisen, ensuring a quick diagnosis and a fast resolution every time.

Emergency Callouts
If any issues cannot be resolved with our telephone or remote technical support, our engineers will respond to an emergency callout and will endeavour to be on your site as soon as possible to carry out a full diagnostics test and investigate the issue further. In most instances, any technical issues can usually be resolved on site.

Tailored Packages
Each aspect of the service we provide can be purchased independently or as part of a full solution, bespoke to the requirements of the project.

Find out more about our maintenance contracts here.